Hero's Turnkey License Package Includes

• Business Plan Template
• Location Assistance and Recommendations, interior layout, flow, design, lease review and negotiation. (Often architectural drawings are not required)
• Proven Systems and Operations Manuals and Forms, attractions, day to day procedures - opening and closing duties to "wow" guest service, customer complaints, cleaning, staff schedules, duties and positions - modules for teaching managers / supervisors how to create high performance team members (staff) Operations manual includes full description of food services, handling, recipes, specialty coffees / kid's drinks, procedures.
• Marketing Manual reviews all marketing mediums, when, why, and how to use each medium effectively. It includes a full year marketing plan, week to week, with sample promotions, brochures, postcards, radio copy, ad templates, and website template.
• Training / Hiring Manual and Systems for hiring the right people, introducing them to the company and position(s) and clearly communicating what is expected and accepted and what they are held accountable for individually and as a team. Performance standards and role descriptions for each position and rewarding behaviors that produce desired performance.
• Birthday Party Manual describes every detail of the party process, from booking, up selling, differentiating from competition, facilitation, flow, games, "wowing" birthday child and parents and creating a birthday memory for all the guests so they want their own party with you.
• Sensory and special effect "wows" human interaction for social, psychological transformation, through age appropriate, interactive group games and activities.
• Party Systems and Forms organize the whole event manually or can be tied to many points of sale computer systems.
• Safety Manual covers aspects specific to attraction mix and building design, emergency procedures for fire, robbery, and child related issues. Procedures for handling accidents and dealing with concerned parents. Includes outlines of equipment safety and daily, weekly, monthly inspection checklists designed to augment (not replace) manufactures recommendations.
• Initial training with opportunities for additional training at your location.
• Territory protection with name / logo recognition
• Discounts on equipment, insurance and party supplies.

Starting A Hero's

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